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Agentivity eLearning lets contact center managers deliver multimedia
training to agent desktops on a schedule- or rules-driven basis. Training
can include customer-developed courses, training flashes, compliance bulletins,
quizzes and pre-shift announcements.
With Agentivity eLearning, managers can:
- set rules that send targeted training to individual agents or groups
when predetermined thresholds are reached;
- embed quizzes and surveys
into training content to get immediate feedback and evaluate agent performance;
- see agent test
scores as well as develop and deliver report cards for proactive
management; and
- directly address training needs at the most critical moments by rapidly
deploying time-sensitive information without pulling agents into training
rooms.
Agentivity eLearning includes a courseware management system that allows
for centralized training management across multiple sites in different
locations connected by a wide-area network.
eLearning course content can be launched directly from Agentivity dashboards.
Agentivity eLearning includes Agentivity
Studio, a feature-rich multi-media authoring environment
for creating courses and quizzes. The eLearning management
system also lets you to capitalize on previous investments
in training material by including them within the eLearning
management system.
WIth Agentivity eLearning, Agents can be trained more efficiently and
more frequently resulting in increased retention rates and decreased costs.
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