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Agentivity Reports are web-based, in-depth call center reports that display both real-time and historical performance information on an agent, group or site basis. Using the real-time reports, both agents and managers can easily review their productivity trends across all major key performance indicators. Call center reports can also be viewed by split/skill and job.
Agentivity maintains the most complete set of data within
the call center allowing you to view call center reports that consolidate
information from multiple telephony, database and mainframe
systems.
Agentivity Reports have drill-down and roll-up capabilities
to help you find the right information, quickly and easily.
Agentivity's group and role security policies ensure that
managers only see the information they are entitled to.
Third party data-mining tools may also be used with Agentivity's
industry standard SQL database, allowing organizations to
maximize the value of Agentivity's information-rich data warehouse.
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