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Executive Agent Call Center Dashboards automatically collect critical data from various
telephony and database sources within the enterprise and deliver it to
the desktops of contact center agents, managers and executives. Agent Call Center
Dashboards provide real-time visibility into current performance and delivers
it directly to the individuals that matter the most—your agents—so
they can make improvements TODAY!
Contact center managers receive real-time updates on the status of the
agent group under their direction via customizable Executive Call Center Dashboards and detailed Call Center Reports. Contact center managers can send messages to the
dashboards of specific agents or groups using Contact Center Messaging. Dashboard designs are completely
customizable.
The following Executive Agent Call Center Dashboards demonstrate the various types of data elements
that can be included on a dashboard as well as different visual designs.
Collections Dashboard Example 1 (click
to enlarge)
This example of a collections Call Center Dashboard is currently displaying the Stats
view. This view is the default view and contains all of the call center agent's key
performance metrics.
Collections Dashboard Example 2 (click
to enlarge)
This is a more compact example of a collections Call Center Dashboard that includes
both real-time performance metrics along with the call center Agent's performance
goals.
Combined Customer Service & Collections Dashboard
(click
to enlarge)
There's no limit to the amount or type of information that can be displayed
in Call Center Dashboards. In this example, both inbound and outbound stats are combined.
Schedule View (click
to enlarge)
Displaying the daily schedule for call center agents is another common view in
Agent Dashboards.
Training View (click
to enlarge)
This view of the Call Center Dashboard is populated with eLearning modules that have
been scheduled for this call center agent to take. When an agent clicks on module
names it will launch the training.
Special Service Dashboard (click
to enlarge)
This is an example of a specialized Call Center Dashboard that could be used in a
blood center. The possibilities are endless.
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