| SYNTORA CONTACT:
Henry Lach
(416) 848-9770 x224
henry.lach@syntora.com
National City Mortgage Invests In Its Call Center Agents
Toronto, Canada (March 7, 2005)—Syntora Inc. today
announced that National City Mortgage, located in Miamisburg,
Ohio, has licensed Syntora’s Agentivity performance
management products to improve Customer Counseling Call Center
productivity by providing real-time performance feedback and
proactive coaching tools directly to agents and managers.
Diane Dougherty, Vice-President, National City Mortgage,
said, “Syntora’s approach to agent performance
management leverages our existing technical environment and
fits in with our corporate culture of investing in our employees
and will help us improve their performance and continue to
provide excellent service to our customers.” Syntora
is providing National City’s Miamisburg Customer Counseling
Call Center with agent and manager dashboards which displays
consolidated inbound/outbound real time call center statistics,
scorecards, consolidated real-time and historical reports,
messaging, a performance intervention engine and integrated
eLearning.
About Syntora Inc.
Focused entirely on the contact center market, Syntora's mission
is to provide its customers with incredibly effective agent
productivity software that yields the highest return on investment
in the shortest amount of time. The Agentivity software suite
has been successfully deployed at customer sites for over
three years and represents the best-in-class software for
enhancing agent productivity in contact centers. Syntora is
an Avaya DevConnect partner. Syntora is a privately held company
headquartered in Toronto, Canada. Additional company information
is available online at www.syntora.com.
About National City Mortgage Co.
Founded in 1955, National City Mortgage Co., a member of the
National City Corporation family, is a leading originator
of residential real estate loans through a network of retail
offices and wholesale/broker branches. The company has over
300 lending offices located in 37 states. The company's servicing
portfolio totaled over $161 billion representing over 1.1
million mortgage loans, as of September 30, 2004. National
City Mortgage's Web site can be found at: www.nationalcitymortgage.com.
About National City
National City Corporation (NYSE: NCC), headquartered in Cleveland,
Ohio, is one of the nation's largest financial holding companies.
The company operates through an extensive banking network
primarily in Ohio, Illinois, Indiana, Kentucky, Michigan,
Missouri and Pennsylvania, and also serves customers in selected
markets nationally. Its core businesses include commercial
and retail banking, mortgage financing and servicing, consumer
finance and asset management. For more information about National
City, visit the company’s Web site at NationalCity.com.
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