| SYNTORA CONTACT:
Henry Lach
(416) 848-9770 x224
henry.lach@syntora.com
Syntora Signs Agreement with Matrium Technologies to Offer Real-time Analytics and eLearning Solutions to the Australian Call Center Market
Toronto, Canada (July 5, 2005)—Syntora, Inc. today announced an agreement has been signed with Matrium Technologies Pty Ltd, a leading provider of contact center solutions, to distribute the company’s Agentivity Analytics and eLearning solutions. Under the terms of the agreement, Matrium Technologies will provide full local support for Agentivity in Australia.
The Australian contact center industry is experiencing continued growth. Increased competition among companies for skilled customer service agents has pushed salaries higher and placed a greater focus on operational costs. Syntora’s Agentivity helps improve agent performance through its Analytics and eLearning modules offering reduced operating costs year to year.
“The distribution agreement with Matrium Technologies allows Syntora to take advantage of the growing international market for analytics and eLearning solutions,” said Henry Lach, President and CEO of Syntora Inc. “We are excited about the opportunity to partner with Matrium and to bring Agentivity to the Australian Call Center Market.”
“Matrium Technologies is the leading supplier of the workforce management solution IEX TotalView,” said Anthony Pisani, General Manager for Matrium Technologies. “We are expanding our presence in the Australian contact center market by offering further Workforce Optimisation suite of products to the Australian Market. Syntora’s Agentivity Analytics and eLearning solution allows us to go beyond traditional workforce management, to provide real-time analytics and eLearning to call centers. This agreement will serve to strengthen our presence and leverage upon our strong reputation in providing workforce management solutions.”
Agentivity Analytics collects and presents real-time and historical performance information to agents, managers and executives within the call center environment. Key performance indicators, quality scores, scheduling information and service level indicators can be distributed to call center personnel using desktop dashboards, agent and manager scorecards, web-based consolidated reporting and TV monitor displays.
About Syntora Inc.
Syntora specializes in agent productivity software for contact centers. Its Agentivity software suite optimizes agent performance through its Analytics and eLearning modules, dramatically improving key performance indicators such as calls handled and dollars collected both by delivering real-time and historical agent performance information and by taking immediate corrective action with under-performing agents before they fall into negative patterns. Agentivity has been successfully deployed at customer sites since 2001. For more information, visit www.syntora.com.
About Matrium Technologies Pty Ltd
Matrium Technologies is a leading provider throughout Australia of a wide range of call center management solutions and network security test tools. Founded in 1991, the company is located at Norwest Business Park in Baulkham Hills NSW Australia. Matrium Technologies is a distributor for IEX, a Tekelec company, Syntora Inc. Tekelec USA, Spirent, Tipping Point, Clearsight. For more information, visit the company website at www.matrium.com.au.
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