News Release

CONTACT:
Lynn Grogan
(800) 200-5430 x5276
LGrogan@VoicePrintOnline.com

Syntora Acquired by Voice Print

Acquisition Unites Industry’s Most Advanced Workforce Optimization Technologies

Toronto, ONT, October 9, 2006 – Syntora today announced that it has been acquired by a wholly-owned subsidiary of Voice Print International (http://www.VoicePrintOnline.com), a world leader in the development of innovative, integrated interactions recording and workforce optimization solutions.

Syntora’s customers will continue to receive the outstanding technical support, easy upgrades, and customer service to which they have become accustomed. In addition to developing software solutions designed to optimize customer satisfaction, Voice Print is renowned for its dedication to providing its customers with a level of service and care that is unmatched in the industry. The company has an unprecedented customer loyalty rate of 98%.

The acquisition will enable Voice Print to further enhance its award-winning Activ! Performance Suite&trade: of contact center solutions, delivering an advanced degree of integration between the interactions recording, quality monitoring, real time performance management, speech analytics, customer surveying, and automated agent coaching modules. The acquisition supports Voice Print’s strategy of equipping organizations with the tools necessary to improve workforce performance, build customer loyalty, minimize risk, and ensure regulatory compliance.

A pioneer in the advancement of real time solutions, Voice Print initially integrated Syntora’s real time Agentivity software into its own Activ! Performance SuiteTM in 2004. Since then, the combined solutions have gone on to win multiple industry awards, including two Best of Show awards at the annual International Call Center Management (ICCM) Conference & Exposition.

Syntora, a privately held company, is the first to integrate real time business analytics and eCoaching to optimize employee performance — generating the fastest possible return on investment. Based on proprietary compliance and intervention technology, Syntora solutions optimize both agent productivity and manager effectiveness in ways not possible with traditional reporting systems. The solutions have a proven track record of reducing contact center operational costs by an average of 10 percent.

"Syntora and Voice Print make a great match," said Shalesa Charron, vice president of sales for Syntora. "Early on, Voice Print recognized the incredible potential of real time contact center solutions and the benefits they could offer to organizations of any type or size. By uniting our Agentivity product line with Voice Print’s interactions recording and workforce optimization solutions, we can now provide our customers with everything they need to successfully compete and achieve their goals.”

About Syntora

Focused entirely on the contact center market, Syntora's mission is to provide its customers with incredibly effective agent productivity software that yields the highest return on investment in the shortest amount of time. The Agentivity software suite has been successfully deployed at customer sites for over three years and represents the best-in-class software for enhancing agent productivity in contact centers. Syntora is an Avaya DevConnect partner. Syntora is a privately held company headquartered in Toronto, Canada. Additional company information is available online at www.Syntora.com.

About Voice Print

Voice Print is a leading innovator and provider of integrated interactions recording and workforce optimization solutions that capture real time intelligence – delivering real time results. Through its Activ! Performance Suite™, Voice Print enables contact centers, trading floors, government agencies, and first responders, to capture, evaluate, and analyze traditional voice, VoIP, video and Web interactions to improve business and operational performance, mitigate risk, and ensure regulatory compliance. Voice Print solutions are designed with reliability, adaptability, and expandability in mind to accommodate changing technologies, customer needs, and legislation. For more information, visit http://www.VoicePrintOnline.com.