Syntora Acquired by VPI
Acquisition Unites Industry’s Most Advanced Workforce Optimization Technologies
Syntora has been acquired by a wholly-owned subsidiary of
VPI (Voice Print International), a world leader in the development of innovative, integrated interactions recording and workforce optimization solutions. Syntora’s customers will continue to receive the outstanding technical support, easy upgrades, and customer service to which they have become accustomed. In addition to developing software solutions designed to optimize customer satisfaction, VPI is renowned for its dedication to providing its customers with a level of service and care that is unmatched in the industry. The company has an unprecedented customer loyalty rate of 98%.
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Empower Your Agents
Syntora provides contact centers worldwide with advanced software solutions that are the first to integrate real-time analytics and eLearning to optimize agent performance™ generating the fastest possible return on investment. Based on proprietary compliance and intervention technology, Syntora solutions optimize both agent productivity and manager effectiveness in ways not possible with traditional reporting systems, reducing call center operational costs by 10% on average.
Because agents account for two-thirds of call center costs, optimizing agent productivity is critical to call center success. Syntora's best-in-class solution for enhanced agent productivity delivers real-time call statistics to agents' desktops, allowing them to instantly see, and immediately improve, their own performance against set targets. It also automatically delivers training—based on individual agent performance—on an as needed basis. Syntora gives agents exactly the information they need to excel, precisely when they need it, while providing managers continuous access to overall center performance based on real-time data. |
