Call Center Management Software by Syntora
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Call Center Management Software by Syntora
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Raising the Bar

VPI & Syntora – Setting a New Industry Standard

VPI and Syntora have joined forces to provide Activ! Performance Suite™ – the world's most advanced workforce optimization solutions for:

 
"With the acquisition of Syntora, VPI has augmented its existing product lines with real-time analytics and elearning/coaching capabilities. Syntora's expertise and experience in the delivery of real-time metrics is a key differentiator that will work to VPI's advantage, as it seeks to broaden the reach and impact of its product lines."
- Seema Lall,
Industry Analyst
 

The winning combination of VPI and Syntora has resulted in multiple industry awards, including two Best of Show awards at the annual International Call Center Management (ICCM) Conference & Exposition and the 2007 CRM Rising Star Award.

Together, these industry leaders are empowering organizations to be proactive – to actively identify, intervene, and optimize rather than wait and react. VPI's Call Center Management Software solutions enable you to maximize opportunity within every interaction:

  • To proactively improve the customer experience.
  • To proactively change agent behavior to align with tactical and strategic initiatives.
  • To proactively identify and share business intelligence throughout the enterprise to increase profitability, improve customer loyalty and create a sustainable competitive advantage.

Learn more today about VPI's powerful, integrated Call Center Management Software solutions by visiting www.VPI-corp.com